Last Updated: 1/6/2026

1. Introduction

Untold Stories ("we", "our", "us"), trading as The Untold Orchestra, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, attend our events, subscribe to our communications, participate in our programmes, make a donation, purchase tickets, or otherwise engage with us.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are

The Untold Orchestra operates through:

Untold Stories (Registered Charity No. 1199606)
Community Interest Company No. 12146445
VAT Number: 383037889

Registered Office: 150 Smiths Yard, 43 Blossom Street, M4 6FX

General Enquiries: sam.davies@theuntoldorchestra.com

3. Information We Collect

We may collect and process the following information:

Information You Provide

• Name

• Email address

• Telephone number

• Postal address

• Donation information

• Ticket booking information

• Event registrations

• Workshop or programme applications

• Information submitted through forms, surveys or contact requests

• Newsletter preferences

Information Collected Automatically

When you visit our website, we may collect:

• IP address

• Browser type and version

• Device information

• Website usage data

• Cookies and analytics information

• Location information derived from your IP address

4. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Manage bookings and registrations

• Process donations

• Deliver performances, workshops and programmes

• Administer community projects and creative activities

• Send newsletters and updates where consent has been given

• Improve our website and services

• Monitor website performance and user engagement

• Comply with legal and regulatory obligations

• Protect against fraud, abuse and unauthorised activity

5. Legal Basis for Processing

Under UK GDPR, we process personal information on the following bases:

• Consent

• Contractual necessity

• Legal obligation

• Legitimate interests in operating and developing our charitable and creative activities

6. Marketing Communications

Where you have subscribed to receive updates, we may send information about:

• Events and performances

• Workshops and opportunities

• Community projects

• Fundraising campaigns

• News and announcements

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Donations and Payments

Payments, donations and ticket purchases may be processed through trusted third-party providers.

We do not store full payment card details on our servers.

Third-party payment providers process your information in accordance with their own privacy policies.

8. Sharing Your Information

We may share information with:

• Ticketing platforms

• Payment processors

• Email marketing providers

• Website hosting providers

• Professional advisers

• Funding bodies where required for reporting purposes

• Government, regulatory or law-enforcement agencies where legally required

We do not sell personal information.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access or disclosure.

However, no internet transmission or electronic storage system can be guaranteed completely secure.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

11. Your Rights

You have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request portability of your data

• Withdraw consent where processing relies on consent

Requests should be sent to:

sam.davies@theuntoldorchestra.com

12. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic

• Understand visitor behaviour

• Improve user experience

You may control cookies through your browser settings.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be published on this page together with a revised effective date.

15. Contact

For questions regarding this Privacy Policy, please contact:

Email: sam.davies@theuntoldorchestra.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.